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12/1/2003

USPS Parcel Return Services Simplifies Catalog, Online Shopping
by Timothy Lee, Associate Extension Specialist, UALR Lead Center

The United States Postal Service has launched a merchandise returns program custom tailored to catalogers and online shippers. Parcel Return Services, launched as a two-year pilot, offers merchants a cost-effective way to retrieve items their customers choose to return.

The service provides added convenience to customers through a specially designed, prepaid return label that shippers can place in the original packages; mail to customers; or make available to their customers to download via the Internet.

Customers need only place the pre-printed label on the package they wish to return; give it to a letter carrier; drop it in a collection box or bring it to the Post Office.

USPS press release at:
http://www.usps.com/communications/news/press/2003/pr03_080.txt

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The Arkansas Small Business and Technology Development Center is funded in part through a cooperative agreement with the U.S. Small Business Administration through a partnership with the University of Arkansas at Little Rock College of Business and other institutions of higher education. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA. It is the goal of UALR to eliminate discriminatory harassment and to promote equal opportunity regardless of race, gender, color, national origin, sexual orientation, age, religion, veteran's status, or disability.